HOUSEKEEPING STANDARD SCOPE OF WORK & POLICIES

We are Bolivar Coastal Laundry & Linens LLC, doing business as Bolivar Coastal Laundry & Linens ("Company," "we," "us," "our"), a company registered in Texas, United States at 1940 Hwy 87, Crystal Beach, TX 77650.

We operate the website https://www.laundryandlinens.com (the "Site"), as well as any other related products and services that refer or link to these legal terms (the "Legal Terms") (collectively, the "Services").

Bolivar Coastal Laundry & Linens offers housekeeping services, linen laundering, rentals, and sales to short-term rental guests and property owners. 

You can contact us by phone at (409) 234-2394, email at info@laundryandlinens.com, or by mail to PO Box 1642, Crystal Beach, TX 77650, United States.

These Housekeeping Standard Scope of Work & Policies, including Terms & Conditions, constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and Bolivar Coastal Laundry & Linens LLC, concerning your access to and use of the Services. Bolivar Coastal Laundry & Linens LLC reserves the right to update and modify the Legal Terms at our sole discretion at any time. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of the Legal Terms contained herein.

SPACES

  • Areas to be cleaned during each turnover include all bedrooms, bathrooms, and interior common spaces

  • Outdoor areas: Outdoor grill cooking grates are cleaned, and sand, trash, and debris are removed from the concrete area underneath the house between each stay. No other outdoor cleaning is included in standard turnover housekeeping, but may be added upon request

CLEANED/STORED ITEMS & INVENTORIES

  • Items used by guests and left out such as dishes, small kitchen appliances, toys, games, etc. are cleaned and returned to their usual storage location

  • Sorting, organizing, inventory, or inspection of similar stored items is routinely completed during deep cleaning only

  • Sorting, organizing, inventory, or inspection of similar stored items not encountered as used during a stay is not included in standard turnover housekeeping, but may be added upon request

MATERIALS & SUPPLIES

  • Housekeeping rate includes all cleaning supplies and materials necessary to bring the house to guest-ready condition following a each stay

  • Consumables for guest use (trash bags, coffee pods, toilet paper, paper towels, dishwasher tabs, hand soap, shampoo, etc.) are not included, but may be added upon request

  • Restocking of any host-provided consumables and amenities is included, along with notifications when those supplies are running low

  • We stock all standard consumables and amenities as well as a wide array of new and gently used bed, bath, and kitchen linens available for purchase as needed

LAUNDRY/LINENS

  • Laundering of host-provided linens includes standard wash, dry, and fold with free-and-clear detergent and lightly scented dryer sheets

  • Bleach, Oxi-Clean, fabric softener, laundry sanitizer, and/or stain treatments are not included, but may be added upon request

  • Host-provided linens laundered with each turnover includes all used bed sheets and towels (bath, kitchen, and beach), and all bath rugs

  • Laundering of any comforters, quilts, shams, throws, blankets, and/or throw pillows that have been soiled/stained during the stay is also included

  • We provide reusable laundry bags for guests to collect used linens at the end of their stay, and recommend providing guests with the following checkout instructions:

    "Please pull used sheets from beds, including pillowcases, and place in the laundry bags provided near the washer and dryer (note: please leave bed covers and decorative pillows on top of the beds to be handled separately). Used towels, washcloths, dish towels, and dish cloths go in the mesh laundry bag that's also near the washer and dryer."

  • Note: If not laundered due to soiling/stains, we recommend routine laundering of bed covers, blankets, and shams every 4-6 weeks depending on how frequently the home is booked. Routine laundering is not included in turnover housekeeping services, but may be added by request or on a set schedule

GUEST-READY ASSURANCE

  • We provide a link to an online media album for each individual property where we perform housekeeping services

  • We capture an arrival video that shows the condition left by outgoing guests and post it to the property’s dedicated album

  • We capture a guest-ready video at the conclusion of each service period that shows the condition of each room as we prepared it for your next guest arrival

  • Anyone with the link to your album(s) can view the videos and photos stored therein

  • Damages observed during turnover housekeeping are documented with photos that are uploaded to the property’s online album

  • Photos and videos maintain high resolution and metadata properties that include date, time, and location

  • We do not participate in or utilize any third-party scheduling or task management apps

SCHEDULING

  • Following each stay, we guarantee the house to be guest-ready prior to the next scheduled guest arrival

  • If your next guests are not checking in the same day guests have checked out, turnover housekeeping will be worked into our schedule to be completed as soon after guest checkout as possible based on our daily turnover volume and prioritized by next check-in date

  • In order to track your home's booking activity in real-time, we require a copy of the link to your booking calendar

  • We can provide you with detailed instructions on where to find the correct booking calendar link within any booking management software or directly from your platform listing

  • We do not participate in or utilize any third-party scheduling or task management apps

GUEST CHECKOUT

  • In order for all houses to be guest-ready prior to next guest arrival, it is imperative that guests respect posted checkout times

  • Extended checkout times must be communicated to us no later than the night before checkout to avoid rescheduling fees

  • Depending on the daily prioritized schedule, housekeepers may arrive within 15 minutes of the standard checkout time for the house

  • Guests remaining onsite past checkout time are informed by housekeepers that cleaning is scheduled to commence and the house will need to be vacated

  • If guests refuse to vacate or otherwise impede turnover housekeeping, cleaning will be rescheduled, when possible, and a $75 rescheduling fee will apply

GUEST ITEMS

  • Food and alcohol left after guest checkout will be disposed of

  • Any personal items found during turnovers are bagged, labeled with your house's name and date, and held in storage at our office for 30 days

  • Unclaimed stored items will be disposed of after 30 days

  • We offer ground shipping of small guest items at a flat rate of $40 for shipping and handling

  • Shipping of large/bulky/heavy items and/or expedited shipping may be available at an additional cost

PETS

  • Turnover housekeeping rates are quoted in accordance with your pet policy

  • Houses that do not allow pets do not have a pet fee included in housekeeping rate

  • If turnover housekeeping requires cleaning up after a pet at a property that does not allow pets, an additional $50 pet fee is added to our standard housekeeping rate

  • Regardless of the property’s pet policy, if pet waste or excessive pet hair is encountered following a stay, an additional pet cleaning fee of $75 is added to the housekeeping service charges

PARTIES & BIOHAZARDS

  • Housekeeping services are quoted for cleaning and sanitizing spaces after normal and reasonable use

  • Excessive use/abuse during a stay resulting in extraordinary messes following guest checkout that require more substantially more time and effort to bring back to guest-ready condition will be assessed additional cleaning charges based on the amount of extra time required

  • Conditions left following a stay that include biohazards such as vomit, blood, human waste, etc. will be assessed an additional biohazard fee ranging from $50-$150 depending on the complexity of the mess

HOUSE CALLS

  • We are available during regular business hours to assist with questions, concerns, or on-site tasks

  • We will immediately dispatch a team member to the house to address any housekeeping concerns that were missed during the previous turnover at no additional cost

  • For non-housekeeping issues on-site, we will gladly make a house call at our first availability

  • House calls are billed at $25 for up to 15 minutes plus the cost of materials (if any), then at a rate of $95/hour after the initial 15 minutes

DEEP CLEANING, RUGS/CARPET, & FURNITURE

  • Deep cleans include most of the interior cleaning that isn't included in standard turnover housekeeping service

    • ceiling fans, light fixtures, vent covers

    • washing walls, baseboards, bed frames, bed covers, and blankets

    • cleaning inside all cabinets, drawers, closets, and shelves

    • sorting, organizing, and cleaning all dishes, utensils, and small appliances

    • washing all removable covers from pillows and cushions

    • running cleaning agents and cycles on large appliances

  • An initial deep clean may be necessary to remove built up dust, dirt, and messes as soon as your booking calendar allows for at least three consecutive days

  • Deep cleans should be done 1-2 times per year depending on your home's occupancy rate

  • We generally recommend planning deep cleans for February and September when fewer guests are visiting, as deep cleans typically take our team multiple days to complete

  • Our rate for deep cleaning is $50/hour

  • We will provide you with a range of time that we estimate a deep clean will take for your house based on the current condition

  • Shampoo cleaning of carpets, rugs, and fabric furniture, and steam cleaning of tile and grout are not included in standard deep cleans, but may be added upon request

EXTENDED STAYS

  • Bookings that exceed 14 nights typically require significantly more cleaning time and effort to return the house to guest-ready condition

  • Our standard turnover housekeeping rates only valid for stays of 14 nights or less

  • Housekeeping rates for stays between 15 and 28 nights are 1.5 times the standard turnover housekeeping rate quoted for your house

  • Housekeeping rates for stays between 29 and 42 nights are 2 times the standard turnover housekeeping rate quoted for your house

PAYMENT TERMS

  • All invoices are due upon receipt

  • Outstanding balances exceeding 14 days are subject to automatic late fees

  • Bolivar Coastal Laundry & Linens gladly accepts all major credit & debit cards (Visa, MasterCard, Discover, American Express) as well as ACH payments, direct deposits, Zelle, Venmo, and Cash App

  • A payment processing fee of 4% is added to each credit or debit card transaction or ACH payment made directly from your invoice

  • The total amount due for each invoice without the payment processing fee is shown in the description of the payment processing fee line item

CUSTOMER SATISFACTION

  • Bolivar Coastal Laundry & Linens takes great pride in providing exceptional quality housekeeping and linens to vacation rentals across the Peninsula, in addition to providing outstanding customer service

  • Our team is available to answer questions and assist you with information for your property from 9:00am to 5:00pm . We can be reached during business hours by phone or text at (409) 234-2394 or anytime by sending us a message at laundryandlinens.com/feedback